customer service

CUSTOMER SERVICE

We provide great customer service to our clients, prospective clients, employees and applicants; all are customers in one sense or another. Great customer service includes courtesy, friendliness, respectful treatment, accurate information and prompt problem resolution.

COMPLETE HONESTY

COMPLETE HONESTY

We value honesty with clients, prospective clients, Home Care Aides, applicants and each other. Being honest includes communicating truthfully and avoiding misleading expectations. It also means admitting our mistakes while also taking prompt corrective action.

DELIBERATE MATCHING

DELIBERATE MATCHING

We work hard to find the right Home Care Aides for each client, taking into account both the aide’s and client's needs. We eliminate conflicts or incompatibilities, considering factors like location, driving distance, personalities, requisite technical skills and comfort around pets.

PROMISE KEEPING

PROMISE KEEPING

Keeping our promises means doing what we say we will do. We strive to only make promises that we can realistically fulfill. We do not over-promise or create unrealistic expectations.

Ready Hands’ Staff-Developed Core Values of Providing In-home Care

Core values give a company its identity. They give employees the feeling that they are working toward common goals, and that they stand for something.

They help guide behavior and performance within the organization, providing a framework for making decisions. For example, if we convey to a client that we can accommodate an unusual schedule request that we know will be hard to staff, aren’t we violating our commitment to promise-keeping?

Core values also permit a company to confidently communicate its “story” to customers. In a very real sense, it can be said that a company’s success depends upon how it lives up to its core values.

Core values

What are the key factors that guide our actions and distinguish us as a company?

We will do our very best for you, you have our word on it.